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Coca-Cola Arena, Dubai is located in the heart of City Walk, Dubai. With a capacity of 17,000, Coca-Cola Arena has the capability to host major international touring artists, a full range of sporting events, family entertainment, comedy shows, exhibitions and gala dinners.
Owned by Dubai Holding, Coca-Cola Arena is the first and largest fully air-conditioned, licensed, multipurpose indoor arena in the Middle East and the only one to operate year-round in the MENA region.
Unparalleled in size, capacity and accessibility, Coca-Cola Arena can also transform from a large-scale arena to an intimate setting, depending on the scale of the event. The highly adaptable design includes a rolling modular stage, automated drapes and a retractable seating system that creates more intimate spaces for smaller-scale events. Equipped with a state-of-the-art sound system and almost 400 square metres of modular and ribbon LED screens, creating the very best atmosphere across a huge array of live events.
Paid parking bays
NOTE: Paid parking fees are considered an acknowledgment of all venue rules and conditions. Any claims made will be the responsibility of the vehicle owner. Coca-Cola Arena is not responsible for any missed information regarding car licenses and/or insurances. The customer/owner will indemnify "Coca-Cola Arena" from any liabilities, damages, and losses with potential which may occur in this regard.
Access
Arena access is only permitted to those who are in possession of a valid ticket or accreditation pass.All children and infants must have a Ticket in order to attend an Event. Children under 16 are not permitted in the General Admission Standing Floor Area for standing shows. Under 16 will need to purchase a seated ticket and they must be accompanied by an adult aged 18 or over; all parties must have a valid ticket.
Any patron, below 16 years of age must be accompanied by an adult/parent aged 18 or over.
The accompanying parent/adult hereby represents that he/she has consented to the child’s participation and/or attendance at the Event at Coca-Cola Arena and accepts these Conditions of Entry for itself and that child. Such adult/parent takes full responsibility for that child.
Coca-Cola Arena reserves the right, without refund or compensation, to refuse admission / evict any person(s) whose conduct is disorderly / inappropriate or who poses a threat to the security or enjoyment of other event attendees.
Refuse entry of items which have the potential to cause injury or public nuisance
Refuse entry to any person who purchases an event ticket from any unauthorized source, including a ticket scalper.
Smoking inside the Arena - Coca-Cola Arena is a non-smoking venue and smoking within the Arena is prohibited. This includes E cigarettes, vapes and other electronic imitations or simulation devices. A designated smoking area is available for all events.
All visitors, delegates and patrons attending the Arena must not solicit, attempt to sell or distribute any goods, advertisements, promotional or political materials (or similar), etc. to persons attending the Arena or within the Arena premises.
The ticket holder agrees to submit to any search for any prohibited items including, but not limited to, recording devices and controlled or dangerous substances.
Patron must occupy the seat specified on their ticket only, or if a General Admission standing ticket is purchased, patron must remain in the arena floor standing area and are not permitted in the seating area.
Prohibited Items
The following prohibited items are not allowed in Coca-Cola Arena. These items may change, without notice and at the complete discretion of Management in conjunction with each event:
Backpacks of any size will not be permitted to enter for any event at Coca-Cola Arena
Reserved Seating Patrons – No Bags larger than the approved size of 30cm H x 30cm L x 15cm W
GA Standing Patrons – No Bags larger than the approved size of 15cm H x 20cm are permitted and must be a sling handle bag and remain on your person
iPads / tablets / Laptops / Power banks (larger than the approved size of 5.9in X 2.7in X 0.55in)
Professional cameras or cameras with a detachable lens, telephoto lens or a lens that extends more than 5cm from the body of the camera (flash photography is not permitted)
Recording devices
Selfie Sticks / monopods or tripods
Alcohol or illegal substances of any kind
Cans and bottles of any kind
Commercial food (fast food items or food purchased from a full-service restaurant), Chewing Gum, hard cased cooler bags (excluding items purchased by approved vendors and / or Arena catering outlets)
Weapons of any kind, including any item that can be used as a projectile
Tennis balls / golf balls / footballs / basketballs or the like
Chairs / stools
Chains and spiked wrist / neck bands or studded belts
Fireworks or flares
Laser Pointers, permanent markers / felt type pens, scissors or aerosol canisters
Drones and or other remote-controlled devices
Glow sticks and illuminating objects such as LED signage
Motorbike helmets or balaclavas
Horns, trumpets, sirens, whistles, air horns or Vuvuzela type of noise making devices
Flags, banners, posters or signs larger than 30cm x 30cm, flag pole not attached, and content must not be offensive in any nature
Umbrellas longer than 300mm (when in the closed position)
Strollers, prams and baby capsules
Vacuum flasks of any material
Bicycles, skateboards / skates / scooters
Animals (excluding registered assistance/service dogs)
*Kindly note effective September 19, 2022, AED10 will be charged per item stowed in the prohibited items cabin.
Each tag is valid for one item only.
Should a tag be lost, proof of ownership will be required (picture or detailed description of the item) and EID details will be collected. Otherwise the item will be handed to local authorities.
Items will be kept at the prohibited items booth maximum 45 min post show, after that, please collect it from entrance F security desk.
All patrons leaving items at the prohibited items booth are advised to take a picture of the item and the tag for reference.
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FAQ
The box office is located on the Coca-Cola Arena plaza between Entrance C and D.
WHAT ARE THE OPENING HOURS OF THE BOX OFFICE?
Our box office will be operational on event days from 2pm – 10pm.
IF I SELECT PRINT AT HOME, DO I NEED TO COME TO THE BOX OFFICE TO SWAP THESE FOR A TICKET?
No, your print at home tickets are valid for entry. Simply present your printed copy to the ushers scanning tickets upon entry to the Arena. No need for you to visit the box office!
I SELECTED TO COLLECT MY TICKETS FROM THE BOX OFFICE, WHAT IDENTIFICATION DO I NEED TO PICK THESE TICKETS UP?
To collect your tickets, the purchaser of the tickets must present the following at the box office:
Customer purchase email receipt
Credit card used for the purchase
Photo ID (Passport, Emirates ID, Driving license)
I PURCHASED TICKETS ONLINE, CAN MY FRIEND COLLECT MY TICKETS FROM THE BOX OFFICE?
The registered patron is the only person authorised to collect tickets purchased online.
If the registered patron is unable to attend an event and is authorising for another person to collect the tickets on their behalf, they must complete a letter of authorisation which can be obtained by emailing the Coca-Cola Arena at [email protected]. This must be pre-arranged prior to the show.